We are thrilled to announce that
Professional Carers will be taking part in a new pilot called ‘Home to Assess’ commencing on Monday 3rd June 2019.
Working in partnership with Wirral Borough Council, Medequip, Wirral Community Health &
Care NHS Foundation Trust (WCHC) and our colleagues from Wirral University Teaching Hospital, a select team of Care Assistants based at Arrowe Park will soon help coordinate and improve the
time it takes for patients to return home.
With access to a dedicated vehicle for transportation, equipment and the ability to work
side by side with health and social care professionals, we will assist with pre planned and coordinated discharges 7 days a week, Wirral wide.
Our focus is one of ‘Home to Assess’ and
will also include a rapid response team of Care Assistants to offer support to those in need of immediate care once home, avoiding potential readmission.
Congratulations to our newly formed
‘Home To Assess’ team (from left to right) Senior Carers Ellie Rapley, Sally Martin, Shannon Mattocks accompanied by Care Assistants Carron Buckley, Yvonne Barreiro and Brittany
Good luck guys !!!
Coming soon ...
We are looking for
the next star baker from our employees.
Judges also wanted for the bake off ! Speak to the office team if interested
Big congratulations to our 1st
group of Senior Carers who this week underwent training to prepare them for their new role.
Our newly formed
Senior Care team has been created following the recognition of individuals who excel in their role. They will be utilised to support, mentor and coach our community care workers. Led by our existing
full time Field Supervision team, our Senior Carers are community based and will ensure our service delivery continues to be the very
best it can be.
Pictured from left to right [top row]: Field Supervisor Mick Burnett, Senior Carers Adele Mercer, Leanne Brown, Shannon Mattocks, Juliet
Stizaker, Sally Cameron, Jess Lawrence, Field Supervisor Helen Jozfek. Bottom row: Senior Carers Tracy Veste, Ellie Rapley, Sally Martin and Daniel Harris.
Did you know we
are on Instagram - Why not give us a follow !
Also, our dedicated 'You Tube'
channel is now live! Why not give it a visit and view some of our videos to find out more about the company and it’s employees. Oh and don't forget, you can also now access all of our videos via our
website, by clicking on the 'Professional Carers Videos' tab at the top.
Tag a Woman who
Inspires you #IWD2019
March 2019 - Recruitment Open Day
** No appointment is needed **
We currently have the following Care Worker vacancies available throughout Wirral:
Birkenhead, Wallasey, Moreton and West Wirral.
Drivers and non drivers welcome. No experience necessary as full training, support and mentorship is given.
£8.60 - £8.80 per hr plus mileage, four weekly pay, free Samsung smart phone for every employee with inclusive calls and texts.
Over 90% of our employees have completed or embarked on a Health and
Social Care qualification or completed the care certificate. We don’t do things by half at Professional Carers !
- Home Care Trainer - 1 x Vacancy
- Home Care Field Supervisor - 1 x Vacancy
Full details of the roles and to read reviews of our existing employees interested applicants can click
We are not an agency, we are a family run business who strives to offer the best to the communities of Wirral
who require our support.
These vacancies are being advertised following the successful award of a local authority contract due to last
5-10 years. Join a care company that truly cares and you will be joining a family!
We did it !! Congrats to our 1000th Facebook
‘Like’ Teena Sharkey - you have won yourself a gift available from our
office ??? please
collect when able to do so ?? the
'Professional Carers Videos' tab at the top ??
January 2019 - Congratulations Daniel Harris ......
January 2019 - Psst - One for our staff ......
December 2018 - Nominations for Carer of the Year 2018 are now open!!!!!!
? Voting is now open ?
Who do you think deserves to win !!!
Nominations are valid from our care workers,
office teams or from our service users [including our service users family or friends].
Vote online here:
Closing Date 30/12/2018
1ST Prize: Choose between a 'Secret Escape' expenses paid night away OR 12 months Pure Gym Membership OR 8 x
driving lessons OR £200.00 High Street Vouchers - all on us !
2ND Prize: A meal for 2 voucher at Miller and Carter to the value £75.00.
3RD Prize: £25.00 High Street Vouchers or Cinema Tickets for two.
* Voting limited to 3 entries per person - T&Cs apply.
December 2018 - Wirral Branch celebrates the award of 3 x Local Authority Contracts
Now that we have briefed our teams, Professional Carers wanted
to share with you all some great news ?
Following a recent Local Authority re-tender
by Wirral Borough Council, we are thrilled to announce that we have been successful in the award of not just one, but three separate 'Care and Support at Home' contracts across Wallasey [including
Moreton], West Wirral and Birkenhead.
This contract, commencing in April 2019 involves
a select group of providers to deliver community services to the residents of Wirral including Domiciliary Care, Reablement, End of Life and Health Related Tasks.
September 2018 - WOW - We have raised over £2000 for the Alzheimers Society!
The Professional Carers head office team completed their night time 'Memory Walk' on 29/09/2018 helping to raise funds for the Alzheimer Society.
This event, held at Aintree Race Course, involved the team walking arm in arm, step by step to help raise money for a World without Dementia. Around 225,000 people
develop dementia every year - so this charity is close to our hearts! During the months of September and October Memory walks are taking places across England, Wales and Norther Ireland. We are proud
to have taken part in this and despite it being very cold, wet and dark - we knew it was for a great cause!
Having totalled up the final sponsorships and donations from our 20th Year Celebration raffle, plus our donations towards the walk - we are thrilled to announce that
we have raised a total of £2119.40.
As you can see from the photos, it was a great event and we wanted to thank you all for your kind donations! Love from the Professional Carers Team x
You can view the video of our Walk by visiting our Facebook Page using the link below:
September 2018 - Professional Carers celebrates its 20th Year Anniversary!
In September 1998 Professional Carers Wirral was officially opened by the Mayor of Wirral in a small office located on
The company was set up by our current
Managing Director Julie Harrison, who was a woman on a mission to provide High Quality Home Care to the people of Wirral.
Julie, once a Carer herself, recognised a
gap in the market for skilled, knowledgeable and Professional Staff who could pass the ‘Mum Test’ and give nothing but high quality care and compassion for those residents living in
Over the years the company has gone from
strength to strength, providing employment to over 100+ staff members and offering services to 250+ individuals requiring support and care. In the last 20 years a lot has changed, the company is
now also managed by Julies children Carly and Gary –making it a real family affair!
Carly Peckham is the Registered Manager of Care Services, whilst her brother Gary Nagle is the companies
Director of Operations who oversees the businesses daily operations for both the Wirral and the Scotland sites. Expansion of the business over the last three years has also meant a relocation of
our head office, and the opening of a dedicated Training Centre for our Care Teams.
To mark this event on 13/09/2018 Professional Carers held a special celebration to recognise this great
achievement. We invited out Service Users, their Carers, our employees and our friends and family to get together for some cake, buffet, drinks and dancing! We were also lucky enough to have a live
Dementia Friendly Band, known as the 'Home Birds'. This was a fantastic event and the turn out was overwhelming. We also had a raffle and rasied over £1100 towards the Alzheimers Society! Sadly, not
all of our clients could make it, so we also made the effort to take the party to them - dropping off cake and raffle prizes to cheer up their day!
To see a special video of our event [including the speeches, get your tissues ready!] use the below link to
visit our facebook page-
Be sure to take a look - you are definately in for a treat!!
For those of you that haven't got Facebook , photos of our Celebration party can also be found
Thanks again to all our loyal staff, clients and family members who have supported the company over the last
20 years - without you this could not have been possible :)
Don't forget, all Professional Carers employee's are entitlement to free flu jabs! Become a flu fighter this Winter and prevent the spread of flu!Free Flu Vaccine Poster - FAO all Care S[...]
Adobe Acrobat document [765.9 KB]
July 2018 - Dementia Awareness
Professional Carers Wirral is taking part in the Azlheimers Memory Walk on 29/09/2018.
Around 225,000 people develop dementia every year – that's the equivalent to one person every three minutes. This September and
October Memory Walks will be taking place across England, Wales and Northern Ireland to raise money for a world without dementia. Arm in arm, step by step and pound by pound, we will get
We would love you to donate, and our target is £500.00. You can do this via our Just Giving team page on:
Just Giving will send your money directly to the Alzheimer's Society. So it's the most efficient way to raise money – saving time and
cutting costs for the charity. Please dig deep and help us walk for a world without dementia.
Why not Join us - and make a difference today.
May 2018 - Dementia Awareness
Thank you to all those that attended our Dementia Awareness
event. Whether it is to offer support, increase understanding with your friends or improve care by talking to us, there are many ways everyone can play a part in uniting against Dementia.
Sadly Dementia is now set to be the biggest
killer in the 21st Century and awareness and understanding of this is still low, with many families facing it alone - THANK YOU FOR HELPING US MAKE A DIFFERENCE! Full details of our event and photos
can be found by visiting our Facebook Page at https://www.facebook.com/highqualityhomecare/
May 2018 - Mental Health Awareness Week
During 14th - 20th May 2018 it is Mental
Health Awareness Week - Research has shown that two thirds of us experience a mental health problem in our lifetimes, and stress is a key factor in this. By tackling stress, we can go a long way to
tackle mental health problems such as anxiety and depression, and, in some instances, self-harm and suicide.
Simply talking about and sharing your worries,
concerns and stress should be an essential part of looking after ourselves, preventing bigger issues to develop. But although it sounds simple - its often hard to do!
Why not consider asking a friend, colleague or acquaintance how they are feeling today - you could be making a big difference by doing so.
May 2018 - Clean Hands Count!!
Did you know the World Health Organisation is this year focusing on 'Good Hand
There is a simple yet effective way to prevent infections. Cleaning your
hands can prevent the spread of germs, including those that are resistant to antibiotics and are becoming difficult, if not impossible, to treat.
On average, healthcare professionals clean their hands less than half of the
times they should. On any given day, about one in 25 people in receipt of support has at least one healthcare-associated infection.
Remember to wash your hands thoroughly and regularly, using aprons and gloves were appropriate. Hand sanitiser is also
available from our local offices for use in the field by our staff.
May 2018 - You spoke, we listened!
Our Care Workers are always on the go and don’t have time to
wait for the kettle to boil, which is why we’ve now purchased urns at each of our branches for constant hot water with take away cups and lids !
Why not grab yourself a hot coffee or cup of
tea on the go - Who needs Costa when you work for Professional Carers
April 2018 - A Simple 'Thank You' goes a long way!
month we provided all our staff with a free Subway lunch to say thank you for their continued hardwork and commitment in ensuring we provide nothing but 110% quality care to our Service Users. As you
can imagine... it didn't last very long!! #EmployeePerks
April 2018 - Welcome to our new Care Staff
Professional Carers is continually looking to grow its successful and dedicated team of
Care Workers. We usually hold inductions every 2-3 weeks and this month 9 new staff commenced their induction training.
We understand the importance of staff development and our induction prepares you for this
exciting and challenging role. If you think you have what it takes why not check out our current vacancies under our recruitment page.
Welcome to the team guys and good luck - we hope you enjoy your training as
much as we enjoy delivering it!!
April 2018 - Professional Carers team up with Involve Northwest to secure local employment
Professional Carers is continuing
to seek additional staff to join its growing and successful team of Care Workers, with our next induction planned for the end of May.
If you are
currently unemployed and considering work - but are worried about issues such as childcare costs or loss of benefits, we are working with Involve Northwest as part of the Reach Out Programme who can
assist you with:-
- Funding via
vouchers to help you live within your means until receipt of your first wage.
- Assistance with travel allowances i.e funded bus pass.
- Help to pay for your DBS.
- Support with childcare costs.
- The offer of employment support and housing advice.
- CV Guidance.
- Interview Techniques and confidence building.
April 2018 - Congratulations Anne Marie Brookshaw
We are pleased
to announce that the 'Mystery Prize' egg was won by Anne Marie Brookshaw, a carer from our Wallasey team ! Well done Anne Marie 4 free cinema tickets are yours to use over the next few
April 2018 - Easter Treat
With Easter only around the corner - we thought our Care staff all deserved a little treat, which
is why we have had a big delivery of chocolate in the form of Cadbury’s cream eggs for all our staff.
Get them quick, as the advert says, when they are gone, they are gone! Gary
our Business Manager will quite happily scoff all 100 of them otherwise.
P.s There might even be a special prize in one of them but we couldn’t
possibly say what it is until the lucky individual finds it !
March 2018 - Think Security!
Now is an ideal time to review your home security. Does your alarm work and do your
windows and doors lock securely? Are your DIY tools securely locked in a shed or garage and is your garden gate securely locked?
Here at Professional Carers we get a lot people asking about
Community Care work and what this involves. Long hours, early starts and late finishes isn't for everyone. For the special few though the thought of helping people and making a difference in their
local community is what attracts them.
If you are thinking about changing your career
or know someone who may be suitable, why not refer them to us for your chance to earn £100 worth of high street vouchers.
February 2018 - A Thank you goes a long way!
Here at Professional Carers we always provide Community Care to the highest of standards
It is quite common for us to receive thank you and praise for our services in many ways and quite
often this comes in the form of a thank you card. It’s the little things like this that remind us how proud we should be ! Well done everyone - you never fail to amaze us
January 2018 - Congratulations to our first batch of Care Workers who completed their training in our new Training Centre
As you can see from the photos we certainly put the new Care workers through their paces ! Now
it’s time for them to put into practice what they have learnt out in the community shadowing, whilst being supervised by an experienced member of the team!
January 2018 - Professional Carers opens up its dedicated Training Centre in Wallasey
The year 2018 has seen us kick off with the opening of our new,
dedicated Training Centre located two doors down next to our Head Office in Wallasey, Wirral.
Business Manager Gary Nagle stated 'Here at Professional Carers we focus on providing skilled and
knowledgeable staff to complete the role of care worker to the highest of standards - opening a dedicated training centre will build on our excellent induction programme we already have, which is the
first part of a community care workers training journey. We are thrilled with this latest development and I hope this shows our commitment to continually invest and improve our services available to
the local community and our partners'.
- A mock living room, bathroom and bedroom enabling us to provide realistic scenario based training to care staff during induction and refresher training.
- Access to training aids and
equipment for practical use and demonstrations.
- Dedicated E-learning
- A resource centre with computer access for those studying and completing QCF (NVQ) qualifications, the Care Certificate and Skills for Care accreditation’s.
- A private meeting place for
care staff to meet with their assessors, field supervisors, managers and colleagues.
- Team meeting
To find out more about our
team and the training they receive, click here for more information or visit the 'Our Team' page at the top of the
February 2018 - Dignity Action Day
Did you know the 1st February 2018 is 'Dignity Action Day'!?
Dignity Action Day aims to ensure people who use care services are treated
as individuals and are given choice, control and a sense of purpose in their daily lives.
Make a difference in your work today and raise awareness of the importance
January 2018 - Team Member of the Month
Our new ‘Team member of the Month’ board
has now been installed at our Head Office. It didn’t take long for the first few nominations to come flying in!
Here at Professional Carers we understand how important it is to
recognise how hard our employee’s work, which includes everyone from our carers, up to our management team, across every branch, in every department!
Each month we will be announcing a winner and recognising those that go the extra mile! If you know someone who
deserves to win, just let us know and we can add your comments onto the board each month.
January 2018 - Professional Carers introduces mobile devices to all its care staff
Today commences the role out of our Community Care Staff Mobile Phones
The use of personal issue phones will improve on the existing way we monitor
our services and provide real time information to our care staff in the field and our managers, providing essential information and updates.
Helen, one of our Community Care Supervisors in Wirral is the first to
receive her mobile. We aren't sure from her face though whether this is a look of excitement or fear!!
What do you think?
Don't worry Helen, you will get used to it!! ?
December 2017 - Carer of the Year 2017 and runners up
We are pleased to announce 'Carer of the Year 2017' and winner
of a Spa Day for two or a stay at the Hilton Hotel is awarded to Georgia Gardiner from our Moreton team
Carer of the Year runner up went to Louise
Manger from our Edinburgh branch who won a family voucher for Odeon Cinema.
Due to the number
of nominations and fantastic results, we also awarded the following with prizes:
3rd Prize - John Fowles, Wallasey team winner of his very own Professional Carers winter jacket
4th Prize - Shannon Mattocks, Wallasey team - £15 High Street
5th Prize - Nicola McFadden, Edinburgh team - £10 High Street
Congratulations to all our winners and thank you for everyone who took
November 2017 - Get voting now for Carer of the Year 2017
October 2017 - Employee Incentives
Here at Professional Carers we understand the importance of making our employee's feeling valued. Recently we opened up our office for our
carers to come in and enjoy free afternoon tea / cake with our office team, some of them even brough along their service users. As you can see from the photographs it was enjoyed by all. If you are
thinking of a career in home care, why not join us! Click on our recruitment page for more details.
October 2017 - Stay Well this Winter
In support of the ‘Stay Well This Winter’
Campaign we issue all our staff with personal protective equipment to enable them to complete their duties and protect our service users from the spread of infection. This includes gloves and aprons.
More recently we have also provided all our teams with free flu abs, provided in partnership with the NHS.
Flu is a common infectious viral infection
spread by coughs and sneezes. It can be unpleasant, but you'll usually begin to feel better in about a week. Flu can be caught all year round, not just at winter. If your otherwise fit and healthy,
guidance from the NHS is to rest at home, keep warm and drink plenty of water to avoid dehyfration.
You should consider visiting your GP if
you're at higher risk of becoming ill. These people include those over 65, pregnant, have lung, kidney liver or neurological disease, have diabetes or have a weakened immune
To find out more about treating flu at home
click on this link:
September 2017 - Latest Service User Annual Survey Report
Each year Professional Carers conducts a satisfaction survey of the service users, relatives and representatives of Professional
Carers current service users.
We randomly selected one hundred different service users out of all those receiving care and support from the company. The
surveys that we received back provided some very positive results. Professional Carers has been established with a quality-orientated approach to the business and our main aim is to provide the
highest quality care, taking into account the needs and wishes of each service user.
Each year we feedback these results to our service users, their relatives and representatives and use this information to help us
improve our service delivery.
A copy of the report can be found below. As a thank you to our staff who receieved a mention in the surveys, we provided each one
of them an individual gift on behalf of the management as recognition for their continued hard work. We understand every one of our employee's work tirelessly to provide high standards of care,
enabling Professional Carers to provide high quality care services - so thank you to you all.
Further information about the report can be found by contacting the Registered Manager, Carly Peckham, a copy of which can be
September 2017 - Professional Carers opens up new Branch
We would like to inform all our staff, existing service users and new customers that our
office operations have now relocated to 221 Seaview Road, Wallasey, Merseyside, CH45 4PD. Our telephone number and email address remains the same.
Carly Peckham, Registered Manager of Care services states 'we have been coordinating
this move now for several weeks and I am thrilled with its modern, sleek and professional look.'
Expanding our current office premises enables us to provide efficient administration
support to our employees and service users as we grow as a business, and we look forward to welcoming you to our new office.
The Professional Carers team is available Monday - Friday 09.00am - 5.00pm [excluding
Bank Holidays], with additional on-call staff available out of hours. Our contact details can be found on this page.
Can you help make a difference?
Meet Wendy - Our new volunteer receptionist - When asked what Wendy enjoys the most about volunteering in our office she stated:-
'Professional Carers how may I help youuuuuu....I love talking on the telephone and making the girls cups of tea - they work hard like me so they deserve one, I
also like a good chat and saying hello to people visiting. I sometimes get the gloves ready to hand out to the carers which is a very important job - they use the gloves for my dad to help him every
We provide care and support to both Wendy and her father - by allowing Wendy to volunteer this enables some much needed respite for her father on a weekly basis - If
you would like to get involved - get in touch today using the 'Contact Us' page above.
Professional Carers is proud to be registered with the Alzheimers Society enabling its staff to become part of the 'Dementia Friends' initiative - June
Dementia Friends programme is the biggest ever initiative to change people’s perceptions of dementia. It aims to transform the way the nation thinks, acts and talks about the
condition. Staff at Professional
Carers are commited to spreading the word about the impact dementia has to our service users training our staff accordingly. We are committed in providing a positive difference to people living with dementia in the community which is why we are
enrolling our care teams onto the 'Dementia Friends' programme, with nominated champions providing training to all our newly inducted staff. For more information about this initiative or to become a
dementia friend, visit https://www.dementiafriends.org.uk/
Professional Carers 'Five Ways to Wellbeing'
May - September 2017
We all have a sense of when we are mentally and physically well. But sometimes we need extra support or a gentle nudge to look after ourselves so that we keep that way.
By adopting the 'Five Ways to Wellbeing' you can increase your life expectancy by up to 7.5 years. With one in four people today experiencing mental distress during their lifetime, there’s never been
a better time for you to take responsibility for maintaining good health and wellbeing.
Thoughout the summer months in 2017 Professional Carers will be running a series of events to promote wellbeing, with the first principle of 'Connect' being our focus
this month. We feel it is important to connect with the people around you. With family, friends, colleagues and neighbours. At home, work, school or in your local community. Think of these as the
cornerstones of your life and invest time in developing them. Building these connections with support and enrich you every day.
On Wednesday 24th May 2017 and Friday 26th May 2017 we invited our service users, care givers and staff to attend our offices in Wirral and South Queensferry for a get
together consiting of cake, coffee and a good old chin wag and the opportunity to reminisce about the good old days! This was a fantastic opportunity to get our service users and their care givers
out of the normal daily routine, offering a sense of fufilment and enjoyment.
Other events we will be focussing on over the next few months include:-
'Be Active' '
Watch this space for more details !!
'Dying Matters' Awareness Week - 08th - 14th May 2017
"Every death affects people differently and we’re often too polite to ask for help, or don’t offer it for fear of saying the wrong thing. But a
family or a community dealing with loss needs help."
Dying Matters Awareness Week 2017 focuses on the topic "What Can You Do?" This aims to expand on
conversation about dying, death and bereavement and get people actively planning and helping those who may need extra support. Professional Carers is rasising awareness of this important matter and
is asking you to consider what you can do to support one another during these difficult times.
- make a will
- plan your funeral
- decide future care wishes
- consider organ donation
For your family
- encourage conversation
- discuss once you/they have made plans
- offer support
- share digital legacy details
For your friends
- offer to help with shopping or household chores
- offer a lift if needed/able
- suggest meeting for a drink
- remember it is okay to not know what to say
For your community
- volunteer at a local hospice or charity
- offer to help with daily tasks
- start or get involved with support groups
For additional help and support visit the following link for more information:
March 2017 - Stroke advice and Guidance
Public Health England has relaunched the "Act FAST" stroke campaign,
working closely with the Stroke Association. This aims to raise awareness of the symptoms of stroke and encourage people who recognise any single one of the symptoms of stroke, in themselves or others, to call 999
immediately. This is important for people who are more likely to experience a stroke including people with medical conditions like diabetes, high blood pressure, high cholesterol, and atrial
fibrillation (an irregular heartbeat). The campaign is built around the 'Act F.A.S.T.' (Face, Arms, Speech, Time) acronym. For more information visit www.nhs.uk/ActFast
November 2016 - Be sure to stay warm this winter!
With the cold weather already here, it is important to keep yourself warm and cosy during the winter months.
- If you have reduced mobility, are 65 or over, or have a health condition such as heart or
lung disease, you should heat your home to at least 18C. It's a good idea to keep your bedroom at this temperature all night if you can. During the day you may prefer your living room to be
slightly warmer. Make sure you wear enough clothes to stay warm.
- If you're under 65 and healthy and active, you can safely have your house cooler than 18C,
if you're comfortable.
- You can also use a hot water bottle or electric blanket (but not both at the same time) to
keep warm while you're in bed.
- Food is a vital source of energy, which helps keep your body warm. Try to make sure that you
have hot meals and drinks regularly throughout the day and keep active in the home if you can.
- Wrap up warm, inside and out.
Wear lots of thin layers - clothes made from cotton, wool or fleecy fibres are particularly good and help to maintain body heat. Wear shoes with a good grip to prevent slips and falls when
walking outside. If possible, stay inside during a cold period if you have heart or respiratory problems.
Age Concern UK have produce a
handy guide to help you stay warm this winter, you can access a copy of this here:
July 2016 - E-Learning and Development Suite
Professional Carers we understand the importance of providing skilled and knowledgeable staff. At our Wirral branch we have recently opened our E-learning & development suite which enables our
staff to refresh their exisiting skills on a regular basis, in conjunction with our annual training programme. E-Learning is an effective tool and provides co-ordinators
the flexibility to schedule in training in between appointments. Each E-Learning course can be tailor made for the individual, allowing the management team the opportunity to offer
additional training to those who require further development in a specific area of Health and Social Care. As well as this our new suite offers those staff completing their QCF Level 2 and 3 in
Health and Social Care access to a computer, the internet, and a variety of sources such as textbooks and educational guidance.
July 2016 - Scotland Branch Celebrates its 1 Year Anniversary
Professional Carers Scotland branch celebrated its first anniversary on 28/07/2016, when it was officially registered with the Care Inspectorate exactly a year ago.
The staff have worked tirelessly to promote the business and build a good reputation and their hard work has paid off, evidenced following the results of their first inspection by the Care
Inspectorate. During the unannounced inspection carried out over 3 days in July 2016, the Care Inspectorate visited service users, worked with staff and spent a
considerable amount of time in the office checking staff records, care plans etc. The outcome was that they were awarded scores of:
Quality of Care and Support - Grade 5 Very Good
Quality of Staffing - Grade 4 Good
Quality of Management and Leadership - Grade 4 Good
The inspector reported ‘You should be very proud, to get a 5 on your first inspection in Scotland is exceptional, your clients speak
highly about the carers and the carers are so happy working for you’ - Well done Diane and the rest of the team in South Queensferry
June 2016 - Professional Carer Linda Greenberg - Award Winner of 'Outstanding Contribution to Care'
Professional Carers is pleased to announce that our very own Linda Greenberg was nominated by the company for an award of 'Outstanding
Contribution to Care' - who then went on to win at the event.
Linda has been a domiciliary carer with Professional Carers for over 16 years and throughout this time she has been a dedicated, loyal
and caring individual. Over the years Linda has received recognition from all of her service users which has been highlighted during our annual service user surveys. In our latest survey, one service
user commented 'I have a wonderful carer named Linda, she makes my life so much easier, I would give her a medal as she really deserves it' whilst another wrote 'the carer that stands out to us is
Linda Greenberg, she is very professional and shows empathy at all times. She goes above and beyond without asking her, she is a diamond and I am glad we have her'.
As a company we are extremely proud of our staff and we wish to thank Linda for her hard work, for always smiling and for never
complaining. It is not very often we get to recognise staff in this way 'just for doing their job' – so we believe this is well and truly deserved.